For Courses, Cohorts, and Coaching Programs
GENERAL QUESTIONS
Q: What types of products and services do you offer?
A: Figments & Fables offers self-paced digital courses, live group cohorts, downloadable workbooks, and private coaching packages—all designed to help you master strategic storytelling for your business.
Q: Where can I access the materials I purchased?
A: Upon purchase, you’ll receive an email with access or download instructions. Check your spam or promotions folder if it doesn’t arrive within 10 minutes.
Q: Can I share my purchase with my team, clients, or friends?
A: No. Your purchase grants a non-transferable, non-exclusive license for individual use only. Sharing or distributing materials without permission violates our Terms of Use and may result in access revocation or legal action.
Q: I can’t find my login details. How do I access my course or program?
A: If you’ve lost your login or never received it:
- First, search your inbox for any emails from “Figments & Fables” or your Thrivecart.
- If you still can’t find your login, go to the login page for your course platform and click “Forgot Password” to reset it.
- If that doesn’t work, email us at susan@figmentsandfables.com with the name and email address used during purchase. We’ll assist you within 24–48 business hours.
DIGITAL PRODUCTS (Courses, Workbooks, Templates)
Q: What is your refund policy for digital products?
A: Due to the instant-access nature of digital products, all sales are final and non-refundable.
Q: What if I didn’t receive my download or access link?
A: Please email us at [insert support email]. We’ll resend your link within 24–48 business hours.
LIVE COHORTS & GROUP PROGRAMS
Q: What is your refund policy for live cohorts or group programs?
A: Due to limited cohort capacity:
– Refunds are not guaranteed and will be evaluated case-by-case.
– We prioritize resolving concerns through support or additional coaching.
– Refunds will not be issued after the midpoint of a cohort.
Q: Can I defer my enrollment to a future cohort?
A: Yes—we offer one-time deferrals if requested 7+ days before the start date. Deferral requests after that date may not be granted.
1:1 COACHING PACKAGES
Q: What is your refund policy for coaching sessions or VIP Days?
A: Coaching is a personalized, time-based service. Therefore:
– All coaching sales are final and non-refundable.
– Sessions must be rescheduled with 48 hours’ notice to avoid forfeiture.
– Bundled sessions must be used within 6 months unless otherwise noted.
Dissatisfaction? Let us know—we’ll adjust to better support your goals.
LICENSES & USAGE
Q: What can I do with the materials I purchased?
A: You may:
– Use content for personal or business education purposes.
– Download and print for your own non-commercial use.
You may NOT:
– Share or distribute content to others.
– Resell or republish any part of the product.
– Claim frameworks, concepts, or materials as your own.
– Violating these terms may result in revoked access and legal consequences.
NEED HELP?
Have questions or issues? Email us at susan@figmentsandfables.com. We’re happy to help.
REFUND POLICY SUMMARY
|
Product Type |
Refund Policy |
|
Digital Products |
No refunds — all sales final |
|
Live Cohorts |
Case-by-case, not guaranteed |
|
Coaching Services |
No refunds, reschedule with 48 hrs’ notice |
|
VIP Days & Bundles |
No refunds, use within 6 months of purchase |